General Terms and Conditions
Effective from: 15.jún 2026. These General Terms and Conditions (the "Terms") govern the rights and obligations of the parties when providing digital services and digital content via the website airbagreset.sk. The Slovak version of these Terms is legally binding; this English version is a translation for convenience.
1. Seller identification
Business name: Airbagreset s.r.o.
Registered office: Kopanice 3570/6
Company ID (IČO): 45718369
Tax ID (DIČ): 2023101333
VAT ID (registration under § 7a of the Slovak VAT Act): SK2023101333
Registered in the Commercial Register: Okresný súd Bratislava - mestská časť Staré Mesto, oddiel Sro, vložka č. 12345
E-mail: [email protected]
Phone: +421 918 748 855
(the "Seller")
Supervisory authority: Slovak Trade Inspection (SOI), Inspectorate for Inšpektorát SOI pre Bratislavský kraj, Bajkalská 21/A, P.O.BOX 5, 820 07 Bratislava 27, www.soi.sk.
The Seller is not a VAT payer. The Seller is registered for VAT under § 7a of Act No. 222/2004 Coll.; this registration applies to cross-border EU services and does not mean Slovak VAT is charged to consumers. All prices are final.
2. Definitions
Buyer/Consumer – a natural or legal person who orders a service or
digital content via the website.
Service – software (SW) modification consisting of removing the crash
data record from the EEPROM memory dump of the airbag (SRS) control unit uploaded by the
customer.
Digital content – content delivered electronically, in particular access
to image files (photo bank).
Distance contract – a contract concluded exclusively through means of
distance communication.
3. Subject and description of performance
The Seller provides digital performance only:
- SW modification: processing of the file uploaded by the customer (EEPROM memory dump, .bin format) and returning the modified file without the crash record.
- Photo bank: providing access to digital image files for a given product.
- Subscription – local services listing: paid display of a repair shop in the local services directory on the website (a service for businesses, B2B).
The Seller does not supply any physical goods and ships nothing by post. The result is delivered electronically.
4. Order and conclusion of contract
An order is created by uploading a file (SW modification) or entering an e-mail (photo bank) and subsequently paying the price. Before payment, the customer is informed of the description of performance, its price, and that by clicking to pay they request the immediate commencement of performance. The contract is concluded upon receipt of payment. The Seller confirms the contract and performance to the e-mail provided by the customer.
The customer is responsible for the correctness of the uploaded file and for being entitled to carry out the modification on their own vehicle/unit in line with applicable law.
5. Price and payment
Prices are stated for each product in euros (EUR) and are final. Payment is made online via payment service providers – PayPal (including card payment, Apple Pay and Google Pay). The Seller has no access to the customer's card data, which is processed solely by the payment service provider.
6. Delivery
Performance (the modified file or access to digital content) is delivered electronically to the customer's e-mail, usually immediately after payment is credited. Delivery is free of charge. No physical shipment is sent.
7. Right of withdrawal and its termination
A consumer generally has the right to withdraw from a distance contract within 14 days without giving a reason (§ 7 of Act No. 102/2014 Coll.).
However, this right does NOT arise / ceases in the cases under § 7(6) of Act No. 102/2014 Coll., in particular:
- for the provision of a service, if it began with the consumer's express consent and the consumer declared they had been duly informed that, by giving consent, they lose the right of withdrawal after full performance (§ 7(6)(a));
- for the supply of electronic content not on a tangible medium, if it began with the consumer's express consent and the consumer declared they had been duly informed that they lose the right of withdrawal (§ 7(6)(l)).
Given the nature of the performance (a bespoke digital service and electronically delivered digital content, with immediate commencement at the consumer's request), by clicking to pay the consumer grants express consent to commencing performance and acknowledges that upon full performance they lose the right of withdrawal.
8. Complaints and liability for defects
The Seller is liable for the performance conforming to its description. If the performance is defective (e.g. the file was not modified as described), the customer may file a complaint at the e-mail in section 1, stating the order number, e-mail and a description of the defect, ideally attaching the original and delivered file.
The Seller will handle the complaint without undue delay, no later than 30 days from filing, and inform the customer of the outcome. If justified, the Seller will remedy the defect (corrected performance) or refund the price.
9. Limitation of liability
The performance is intended for use by a professionally competent person. The Seller is not liable for damage caused by an incorrectly uploaded file, incorrect use of the modified file, or the consequences of unprofessional intervention in the vehicle. The customer acknowledges that handling the airbag control unit may affect vehicle safety and is done at their own responsibility.
10. Alternative dispute resolution
The consumer has the right to ask the Seller for redress if dissatisfied with the handling of a complaint. If the Seller responds negatively or fails to respond within 30 days, the consumer may submit a proposal for alternative dispute resolution to an ADR entity (e.g. the Slovak Trade Inspection, www.soi.sk). The consumer may also use the ODR platform at ec.europa.eu/consumers/odr.
11. Personal data protection
The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. Details are provided in a separate Privacy Policy document [INSERT link once the page exists].
12. Subscription – local services listing (B2B)
The Seller allows operators of car repair shops and similar facilities (the "Service Shop") to order a paid display (listing) in the local services directory on the website. This service is intended for businesses (a business-to-business, B2B relationship).
The subscription is ordered for a fixed term according to the selected plan:
- 3 months – €29.90
- 6 months – €49.90
- 12 months – €89.90
The subscription does not renew automatically; after the paid term expires the listing stops being displayed unless the Service Shop manually extends it. Publication of a listing is subject to the Seller's approval; the Seller reserves the right not to approve or to remove a listing in case of breach of these Terms or false or misleading information. The Service Shop is responsible for the accuracy and currency of the data provided.
As this is a relationship between businesses, the consumer right of withdrawal provisions (Section 7) do not apply to the subscription; payment for the ordered term is non-refundable unless the parties agree otherwise.
13. Final provisions
These Terms are governed by the law of the Slovak Republic. The Seller reserves the right to amend the Terms; for already concluded contracts, the wording in effect at the time of conclusion applies. If any provision is invalid, the remaining provisions remain in effect.