How do I create a dispute/claim?
To create a dispute:
- Log in to your account.
- Go to Order Detail and click Create Dispute.
- Enter the DTC codes — diagnostic trouble codes reported by the module after reset.
- Upload diagnostic photos (screenshots from your diagnostic tool).
- Optionally add a problem description and EEPROM file.
- Submit the dispute.
Required: At least 1 DTC code and 1 diagnostic photo.
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