Disputes & Claims
How do I create a dispute/claim?
To create a dispute: Log in to your account. Go to Order Detail and click Create Dispute . Enter the DTC codes — diagnostic trouble codes reported by ...
What are DTC codes and where do I find them?
DTC (Diagnostic Trouble Codes) are standardized error codes generated by the control unit when a problem is detected. Format: B1234 or B1234:5 (with s...
How long does dispute resolution take?
We aim to resolve disputes within 5 business days . You can track your dispute progress in the My Disputes section — you will see the current status a...
What are the photo requirements for disputes?
Photos must be: Format: JPG or PNG. Size: Maximum 6 MB per photo. Content: Screenshots from the diagnostic tool showing DTC codes or error messages. Q...
Can I get a refund?
If it is proven that the reset was unsuccessful and the issue cannot be fixed, you are entitled to a refund . Refunds are processed to the original pa...